Business Studies Courses
Business and Management skills are essential to people working in all sectors. Whether you wish to find your first job, gain professional development in your current role, or take the next step in your career, we provide the know-how you need. Courses have a strong employability focus, giving you an opportunity to learn new skills and share ideas.
Apprenticeships
Apprenticeships give employed 16-24 year-olds everything you need to succeed at work. Take control of your future and earn while you learn! There are two routes for 16-24 year-olds:
If you are already working in a Business Administration role, call our Employer Solutions Team on 020 7573 5322 or email solutions@kcc.ac.uk to find out how we can help.
Business Studies Courses starting soon:
- OCR Diploma in Administration Level 2 ( 11POP200-20 )
Courses and Fees
Apprenticeships-NVQ Certificate in Customer Service (QCF) Level 2 ( 11WBL400 )
Level 2
Qualification
You will learn how to create & carry out a range of business duties such as communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, keeping records, gathering customer feedback, working in a team, developing complementary technical skills according to job role. Please Note: Apprenticeship courses are available for enrolment at any time of the year. The days and times of study are flexible.
Code Location Start Weeks Times Lecturer 11WBL400-01 Chelsea Centre 01 Jan 12 34 Mon 10:00-16:00 Tba Apprenticeships-NVQ Diploma in Customer Service (QCF) Level 3 ( 11WBL420 )
Level 3
Qualification
You will be responsible & assessed on a range of business duties such as communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, using software/office equipment to communicate, keeping records, gathering and analysing customer feedback and leading a team. Please Note: Apprenticeship courses are available for enrolment at any time of the year. The days and times of study are flexible.
Code Location Start Weeks Times Lecturer 11WBL420-01 Chelsea Centre 01 Jan 12 34 Tue 10:00-16:00 Tba Apprenticeships- NVQ Certificate in Housing Level 2 (QCF) ( 11WBL200 )
Level 2
Qualification
You will learn how to carry out a range of duties such as working in a neighbourhood or head office. They will be the first point of call for a wide range of customer queries and requests which will need to be passed to the correct department. Queries could include housing benefits advice, nuisance neighbours and repairs. Please Note: Apprenticeship courses are available for enrolment at any time of the year. The days and times of study are flexible.
Code Location Start Weeks Times Lecturer 11WBL200-01 Chelsea Centre 01 Jan 12 34 Wed 10:00-16:00 Tba Apprenticeships-NVQ Certificate in Housing (QCF) Level 3 ( 11WBL225 )
Level 3
Qualification
You will often be responsible & assessed on a range of business duties such as working at a homeless or probation hostel, where they would support the client in finding permanent accommodation, or, a sheltered housing scheme supporting the needs of clients. They would also visit clients in the community to check on personal and physical wellbeing. responsible for inspecting the condition of property, organising repairs, allocating accommodation, collecting rent and dealing with rent arrears, and handling complaints such as anti-social behaviour. They may well have to arrange temporary accommodation for those in need in conjunction with community representatives, and to encourage tenants to participate in their local community. Please Note: Apprenticeship courses are available for enrolment at any time of the year. The days and times of study are flexible.
Code Location Start Weeks Times Lecturer 11WBL225-01 Chelsea Centre 01 Jan 12 34 Wed 10:00-16:00 Tba Apprenticeships- Certificate in Licenced Hospitality Skills Level 2 (QCF) ( 11WBL430 )
Level 2
Qualification
You will learn how to carry out a range of duties such taking food and drink orders, maintaining a high standard of customer care and taking opportunities to maximise sales in a discreet manner, ensure that tables are cleaned quickly and efficiently, preparing and checking bills and receiving payment Help set up the bar area, stock the shelves and refrigerators, prepare garnishes, serve snacks and a wide range of alcoholic/non alcoholic drinks, take payment, clear tables, washing glasses, and clear up after service. Please Note: Apprenticeship courses are available for enrolment at any time of the year. The days and times of study are flexible.
Code Location Start Weeks Times Lecturer 11WBL430-01 Chelsea Centre 01 Jan 12 34 Wed 10:00-16:00 Tba Apprenticeships-NVQ Certificate in Business and Administration Level 2 (QCF) ( 11WBL001 )
Level 2
Qualification
You will learn how to create & carry out a range of business duties such as, Making and receiving telephone calls, handling mail, writing letters and recording medical notes, labelling medical samples, filing and making appointments, using electronic message systems welcoming visitors, maintaining the reception area and office equipment. Please Note: Apprenticeship courses are available for enrolment at any time of the year. The days and times of study are flexible.
Code Location Start Weeks Times Lecturer 11WBL001-01 Chelsea Centre 01 Jan 12 34 Mon 10:00-16:00 TBA Apprenticeships-NVQ Diploma in Business and Administration Level 3 (QCF) ( 11WBL004 )
Level 3
Qualification
You will be responsible & assessed on a range of business duties such as making and receiving telephone calls, producing documents, dealing with correspondence, maintaining medical records, organising medical appointments, checking medical test samples are appropriately labelled and sent out. Please Note: Apprenticeship courses are available for enrolment at any time of the year. The days and times of study are flexible.
Code Location Start Weeks Times Lecturer 11WBL004-01 Chelsea Centre 01 Jan 12 34 Tue 10:00-16:00 TBA OCR Certificate in Administration Level 2 ( 11POP201 )
Level 2
Qualification
This Level 2 course is for learners who have some office experience already or who have basic skills in the main IT applications used in an office, with a word processing speed of 25 wpm. It is an excellent course for those who wish to further their careers in an office environment. Course outline includes: Word processing / Spreadsheets / PowerPoint Business English Business Studies Office Procedures
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Level 2 Discount Available
Code Location Start Weeks Times Lecturer 11POP201-20 Wornington Centre 09 Jan 12 11 Mon,Tue,Wed 09:30-15:30 Team - Concs: £45
- Full Fees: £676
- Non-EU: £1733
OCR Diploma in Administration Level 2 ( 11POP200 )
Level 2
Qualification
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Level 2 Discount Available
Code Location Start Weeks Times Lecturer 11POP200-20 Wornington Centre 16 Apr 12 10 Mon,Tue,Wed 09:30-15:30 Team - Concs: £45
- Full Fees: £676
- Non-EU: £1733
